Pricing
We are a private billing practice and our prices are listed on the front page of our website.
You will be charged the full fee for your consultation if you fail to give less than 24h notice.
See more in our full terms and conditions here.
Cancellations and Refunds
- Scheduled Consultations: Must be cancelled at least 24 hours in advance by email. Late cancellations or missed appointments will incur the full fee.
- On-Demand Consultations: Can be cancelled before the consultation begins. No refund is available once the consultation has started.
- Same-Day Certificates: May only be cancelled before the doctor reviews the request.
- Clinic-Initiated Cancellations: If cancelled due to practitioner unavailability or technical issues, a full refund will be provided.
- Behavioural Misconduct: Abusive or inappropriate conduct may result in immediate termination of the consultation without refund.
Bulk Billing Eligibility
Although we charge for consults, we can provide referrals for bulk-billed services including Mental Health Care Plans.
In January 2027, we will also be offering bulk-billed urgent care consultations that are out of hours or on weekends.
This will be for urgent conditions only, not routine care or repeat prescriptions.
See if you are eligible for after hours bulk billing below.
Urgent consults are on the proviso the patient has a valid Medicare card and the consultation is deemed urgent. These hours include
Paediatric Concerns
- Sudden high fever in an infant or young child.
- Croup (barking cough) or sudden respiratory stridor.
- Persistent vomiting leading to dehydration risk.
Acute Infections
- Severe ear infections (otitis media) causing intense pain.
- Urinary tract infections (UTIs) with significant discomfort or stinging.
- Rapidly spreading skin redness or “tracking” (signs of cellulitis).
Acute Pain or Injury
- Severe migraines that are not responding to over-the-counter medication.
- Possible minor fractures or sprains requiring immediate management advice.
- Recent wounds that may need cleaning or antibiotics but aren’t life-threatening.
Allergic Reactions
- Sudden hives or rashes where the patient is uncomfortable but not yet in anaphylaxis.
A condition is generally not considered urgent if it is for:
- Routine prescription repeats (e.g., your standard blood pressure meds).
- Chronic disease reviews (e.g. a monthly diabetes check-up).
- Non-acute mental health concerns that have been ongoing for weeks.
- Getting a medical certificate for a minor cold that started three days ago.
- Referrals for non-urgent specialist appointments.
Clinical Need:
The doctor believes waiting until morning would cause the patient’s health to worsen.
Timing:
The patient must request the appointment during the after-hours period (you cannot pre-book an “urgent” slot during the day).
The medical notes must specifically state why the assessment was urgent.